Shipping policy

Shipping Policy

Thank you for shopping at Sphera Collective! We want to ensure your shopping experience is straightforward and transparent. Please take a moment to review our shipping policy to understand how we handle shipping, delivery, and other important details.

Shipping Timeframes

Items in stock are typically shipped within 2 - 5 working days from the date of purchase. Please note that this timeframe may vary during peak seasons or due to unforeseen circumstances.

Free Delivery for Orders Over $100

Enjoy free delivery on all orders over $100. For orders under $100, a flat $3 delivery fee will apply. This fee helps us cover the costs associated with processing and delivering your order.

Tracking Information

Once your order is shipped, you will receive an email with a tracking code. You can use this tracking code to monitor the status and location of your order while it's in transit. Please allow 24-48 hours for tracking information to become available.

No Refunds or Returns

Please be aware that we do not accept refunds or returns once an order is confirmed. This policy is in place due to the unique nature of our products, particularly our crystals. We encourage you to reach out to our customer support team if you have any concerns or questions about your order.

Natural Imperfections in Crystals

Crystals are natural products and may exhibit variations and imperfections. These variations are not considered defects but rather part of the charm and uniqueness of each crystal. The images on our website are for reference purposes only, and while we strive to provide products as similar as possible to those depicted, please understand that each crystal is a natural product and cannot be identical to mass-produced items.

We hope this policy provides you with the information you need regarding shipping, delivery, and our product specifics. If you have any further questions or concerns, please don't hesitate to contact our customer support team. Thank you for choosing Sphera Collective!