Refund policy
Limited Warranty
At Sphera Collective, we take great care in sourcing and crafting our crystal products to offer you the finest quality and aesthetic beauty. However, it's important to understand that crystals are natural materials with unique characteristics, and as such, they may exhibit certain variations and imperfections that are inherent to their nature. Please read the following disclaimer carefully before making a purchase:
1. Natural Variations:
Crystals are formed naturally over millions of years and can exhibit variations in color, shape, size, and texture. These natural variations are not defects but rather part of the beauty and individuality of each crystal. Your crystal product may not appear exactly as pictured on our website or in promotional materials, as no two crystals are identical.
2. Inclusions and Flaws:
Crystals may contain inclusions, internal fractures, or mineral deposits. These features can create unique patterns and formations within the crystal, adding to its character. We do our best to inspect and select crystals of high quality, but some minor inclusions or surface imperfections may be present.
3. Size and Shape:
Crystal products may vary slightly in size and shape. We provide approximate measurements and descriptions to the best of our ability, but please allow for small deviations as crystals are hand-cut and hand-polished.
4. Energy and Healing Properties:
While many people believe in the metaphysical and healing properties of crystals, these effects are based on personal beliefs and experiences and are not scientifically proven. We make no claims regarding the specific benefits of our crystals beyond their natural beauty.
5. Care and Maintenance:
Crystals may be sensitive to extreme heat, direct sunlight, or chemicals. Please follow our care instructions provided with your product to ensure its longevity and maintain its beauty.
6. Returns and Exchanges:
If you receive a crystal product that you believe is significantly different from the product description or arrives damaged, please contact our customer support team within 7 days of receiving your order for assistance. We may offer returns or exchanges on a case-by-case basis.
By making a purchase from Sphera Collective, you acknowledge and accept the inherent characteristics of crystals and the potential variations that come with them. We are committed to providing you with the best quality crystal products and are here to address any concerns you may have. Your satisfaction is important to us, and we appreciate your understanding of the unique nature of these natural treasures.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team.
At Sphera Collective, we take great care in sourcing and crafting our crystal products to offer you the finest quality and aesthetic beauty. However, it's important to understand that crystals are natural materials with unique characteristics, and as such, they may exhibit certain variations and imperfections that are inherent to their nature. Please read the following disclaimer carefully before making a purchase:
1. Natural Variations:
Crystals are formed naturally over millions of years and can exhibit variations in color, shape, size, and texture. These natural variations are not defects but rather part of the beauty and individuality of each crystal. Your crystal product may not appear exactly as pictured on our website or in promotional materials, as no two crystals are identical.
2. Inclusions and Flaws:
Crystals may contain inclusions, internal fractures, or mineral deposits. These features can create unique patterns and formations within the crystal, adding to its character. We do our best to inspect and select crystals of high quality, but some minor inclusions or surface imperfections may be present.
3. Size and Shape:
Crystal products may vary slightly in size and shape. We provide approximate measurements and descriptions to the best of our ability, but please allow for small deviations as crystals are hand-cut and hand-polished.
4. Energy and Healing Properties:
While many people believe in the metaphysical and healing properties of crystals, these effects are based on personal beliefs and experiences and are not scientifically proven. We make no claims regarding the specific benefits of our crystals beyond their natural beauty.
5. Care and Maintenance:
Crystals may be sensitive to extreme heat, direct sunlight, or chemicals. Please follow our care instructions provided with your product to ensure its longevity and maintain its beauty.
6. Returns and Exchanges:
If you receive a crystal product that you believe is significantly different from the product description or arrives damaged, please contact our customer support team within 7 days of receiving your order for assistance. We may offer returns or exchanges on a case-by-case basis.
By making a purchase from Sphera Collective, you acknowledge and accept the inherent characteristics of crystals and the potential variations that come with them. We are committed to providing you with the best quality crystal products and are here to address any concerns you may have. Your satisfaction is important to us, and we appreciate your understanding of the unique nature of these natural treasures.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team.